Mercedes Benz | Mercedes-Benz USA, LLC

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GS-ID or CRISP-ID

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FAQ

Customer number

Where can I find the GS ID / CRISP ID of my company?

The GS ID / CRISP ID is displayed at the top right above the header after logging in.

Independent workshops can also view their GS ID / CRISP ID in UMAS under company management and in B2B Connect under company.

How can I change the address of my company?

Independent workshops can change the address of their company in UMAS. Mercedes-Benz workshops can contact their responsible national organization.

Order authorization

I am not registered as a contact for my company. How can that be?

To be able to place orders for different locations, the authorized contact person for the order must be registered for the respective company. Registration for this purpose takes place on the start page before login under registration request. Please make sure that you only register in the XENTRY shop of your responsible national organization. If you are in the XENTRY shop of your responsible national organization, it is mentioned in the footer under provider.

I am authorized to order for various companies. How do I change the company with which I am logged in?

When logging in with a user that is authorized to order for different companies, a query is made for which company you want to log in. After logging in, you can switch the company for which you are logged in under "Account ➔ Change orderer" or change it by clicking on the logged in GS ID at the top right above the header.

Purchase Order

I have placed a XENTRY hardware (renewal) purchase order. When can I expect delivery?

For a new order, the delivery time is approx. 4 weeks. The delivery time for a replacement order is 12 weeks.

Where can I find the tracking number for my purchase order?

Shortly after receiving the order confirmation, the shipping confirmation is sent. In the shipping confirmation, you will find the tracking number for your purchase order.

Where can I find the purchase contract for my hardware purchase order?

The order confirmation received after the purchase is considered to be the purchase agreement for your purchase order. Our terms and conditions for the hardware and software products can be found in the footer of the XENTRY Shop under general terms and conditions.

StartKey

I want to change my StartKey profile afterwards. Is this possible?

The data scope of the StartKey profile can be adjusted after the fact. However, an adjustment via a change order may take place a maximum of once per year. The end of the software contract remains unchanged. The change order takes place if there is a software order authorization in XENTRY Shop.

I would like to place a follow-up order for a StartKey in advance, is that possible?

A follow-up order for a StartKey is possible at the earliest 28 days before the expiry of the predecessor StartKey. The new StartKey is valid as soon as the previous StartKey has expired.

My StartKey is expiring, but my renewal order is not yet there?

If a renewal order has been placed, the old system can continue to be used until the new order is received. If the StartKey expires in the meantime, you can request a follow-up order via the XENTRY Shop.

Return

I receive an error message after successfully completing the questionnaire for the hardware return shipment. How do I get my return label now?

In this case, we ask that you send a screenshot with a message to your national organization showing that the questionnaires have been completed.

Change orderer

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